jilivoe is committed to protecting the privacy and personal data of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and what rights you have under Philippine law and PAGCOR regulation.
Six core commitments that summarise jilivoe's approach to your personal data. The full legal text for each area is in the detailed policy below.
jilivoe collects personal data that is necessary to operate your account, comply with PAGCOR and Philippine AML regulations, and deliver a safe, personalised gaming experience. We do not collect data for its own sake.
Your data is shared only with regulated payment processors (GCash, PayMaya, BPI, BDO, Metrobank), licensed game providers, fraud prevention services, and PAGCOR/law enforcement where required by law — never sold to third-party advertisers.
All data transmitted between your device and jilivoe's servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data including payment information and identity documents is stored using additional encryption at rest.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, object to, erase, and port your personal data held by jilivoe. We take these rights seriously and have clear processes to honour them.
jilivoe does not hold your data indefinitely. Retention periods are defined by our regulatory obligations — typically 5 years after account closure for AML compliance — and data is securely deleted or anonymised once retention periods expire.
jilivoe only sends promotional communications where you have given explicit consent. You can withdraw marketing consent at any time from your account settings or by contacting our support team — no hoops, no delays.
jilivoe ("we," "us," or "our") operates the jilivoe online casino and sports betting platform ("Platform") at jilivoe.com, serving Filipino players across the Philippines including Manila, Cebu, Davao, Quezon City, and beyond. We understand that your personal information is important to you, and we take our obligations as a data controller seriously.
This Privacy Policy is designed to give you clear, honest information about how jilivoe handles your personal data. We operate in a regulated environment under PAGCOR authorization, which means our data practices are subject to both our own internal policies and the regulatory requirements imposed by PAGCOR and the National Privacy Commission (NPC) of the Philippines.
By registering for a jilivoe account, using the Platform, or otherwise providing us with personal data, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices as described herein, you should not create or continue to use a jilivoe account.
This Privacy Policy should be read in conjunction with jilivoe's Terms and Conditions, which govern your use of the Platform as a whole. Where this Privacy Policy is silent on a matter, the Terms and Conditions apply.
2.1 For the purposes of the Philippine Data Privacy Act of 2012 and applicable PAGCOR data governance requirements, jilivoe is the data controller responsible for personal data collected through the Platform.
2.2 jilivoe has designated a Data Protection Officer (DPO) responsible for overseeing the Platform's data protection compliance programme. The DPO can be contacted via the details provided in Section 16 of this Policy.
2.3 jilivoe is registered with and operates under the regulatory oversight of PAGCOR. Our data practices are subject to periodic review by PAGCOR as part of its broader operator compliance programme.
jilivoe collects the following categories of personal data in connection with the operation of the Platform:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID type and number, nationality, gender | Account registration, KYC/age verification, AML compliance |
| Contact Data | Email address, Philippine mobile number, residential address (barangay, city/municipality, province) | Account management, communication, verification |
| Financial Data | GCash number, PayMaya number, bank account details (BPI, BDO, Metrobank), deposit and withdrawal history, transaction amounts | Payment processing, AML compliance, fraud prevention |
| Gaming Activity Data | Game history, bet amounts, win/loss records, bonus usage, session duration, game preferences | Service delivery, responsible gaming monitoring, personalisation |
| Technical Data | IP address, device type and OS, browser type, login timestamps, geolocation (if consented), session tokens | Security, fraud detection, regulatory compliance, platform optimisation |
| Communications Data | Live chat transcripts, support email correspondence, in-platform messages, call recordings (if applicable) | Customer support, dispute resolution, quality assurance, training |
| KYC Document Data | Copies or images of government-issued Philippine ID (e.g., PhilSys, passport, driver's license, SSS/GSIS ID), selfie verification images | Age verification, identity verification, PAGCOR compliance |
| Marketing Preference Data | Communication opt-in/opt-out status, preferred notification channels, promotional response history | Marketing communications management |
3.1 Sensitive Personal Information. To the extent that any data collected by jilivoe constitutes "sensitive personal information" under the Philippine Data Privacy Act (including government ID numbers), jilivoe processes such data only where required by law, with your explicit consent, or where necessary to establish, exercise, or defend legal claims.
3.2 Voluntary vs. Required Data. Certain data (such as identity and contact information) is required to create and maintain a jilivoe account. Other data (such as marketing preferences) is voluntary. Where data collection is mandatory, failure to provide it may prevent account creation or specific service delivery.
jilivoe collects personal data through the following means:
jilivoe uses your personal data for the following purposes:
Under the Philippine Data Privacy Act, jilivoe processes your personal data on the following legal bases:
jilivoe shares personal data with the following categories of third parties:
All third parties with whom jilivoe shares personal data are required by contract to handle that data in compliance with applicable data protection laws and to use the data only for the specified purpose.
8.1 Some of jilivoe's service providers and game software partners may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, jilivoe ensures that appropriate safeguards are in place in accordance with the Philippine Data Privacy Act.
8.2 Such safeguards may include: standard contractual clauses approved by the National Privacy Commission; binding corporate rules; or the transferee country being recognised as providing an adequate level of data protection.
8.3 For transfers to game software providers, the minimum data necessary (typically a pseudonymous player identifier and bet/game result data) is shared, and such transfers are governed by data processing agreements that bind the recipient to the same standards required under Philippine law.
8.4 You may request information about the specific safeguards applicable to any particular international data transfer by contacting jilivoe's Data Protection Officer at the contact details in Section 16.
9.1 jilivoe retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and contractual obligations.
9.2 The primary retention periods applicable to jilivoe player data are as follows:
9.3 Where data is no longer required for any legitimate purpose and no legal retention obligation applies, jilivoe will securely delete or permanently anonymise the data in accordance with our data disposal procedures.
9.4 The above retention periods apply to identified personal data. Aggregated, anonymised data (from which no individual can be identified) may be retained indefinitely for analytics and reporting purposes.
jilivoe implements the following security measures to protect your personal data:
10.1 You also play a role in keeping your data secure. You are responsible for maintaining the confidentiality of your jilivoe account credentials and for notifying jilivoe immediately of any suspected unauthorised access to your account.
11.1 jilivoe uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small data file placed on your device when you visit a website.
11.2 jilivoe uses the following categories of cookies:
11.3 jilivoe does not use third-party advertising or tracking cookies that would share your data with external advertisers.
11.4 You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from using certain features of the Platform, including logging in.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in relation to your personal data held by jilivoe:
You have the right to request a copy of the personal data jilivoe holds about you and information about how it is processed, including its source, purpose, and who it has been shared with.
You have the right to request correction of inaccurate or incomplete personal data held by jilivoe. You can update most account information directly in your jilivoe account settings; other corrections require support contact.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes collected, where you have withdrawn consent, or where processing is unlawful. Note: this right is subject to jilivoe's legal retention obligations under PAGCOR regulation and AMLA, which may prevent full erasure during applicable retention periods.
You have the right to object to processing of your personal data where jilivoe relies on legitimate interests or where processing is for direct marketing purposes. You can withdraw marketing consent at any time.
You have the right to receive your personal data that you have provided to jilivoe in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
If you believe jilivoe has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
12.1 To exercise any of the above rights, please contact jilivoe's Data Protection Officer using the details in Section 16. jilivoe will respond to data subject requests within thirty (30) calendar days of receipt, unless an extension is required under applicable law, in which case you will be notified.
12.2 jilivoe may require you to verify your identity before processing a data subject request to ensure that personal data is not disclosed to, amended by, or deleted at the request of an unauthorised party.
13.1 If you believe that jilivoe has inadvertently collected personal data from an individual under 21 years of age, please contact us immediately at [email protected] with the subject line "Underage Account — Privacy." jilivoe will promptly investigate and take appropriate action, including deletion of data where legally permissible.
13.2 Parents or guardians who believe their child has registered for a jilivoe account should contact support immediately. jilivoe takes its obligations regarding underage access seriously and will respond to such reports as a matter of priority.
14.1 jilivoe sends marketing communications — including promotional offers, bonus notifications, and platform updates — only to Players who have provided explicit consent to receive such communications during registration or subsequently through account settings.
14.2 Marketing communications may be delivered by email, SMS to your registered Philippine mobile number, or in-Platform notification, depending on your communication preferences.
14.3 Withdrawing Consent. You can withdraw your marketing consent at any time by:
14.4 Withdrawal of marketing consent will not affect jilivoe's ability to send you transactional communications related to your account, such as deposit confirmations, withdrawal notifications, security alerts, or updates to these policies.
14.5 jilivoe does not share your personal data with any third-party marketing organisations or data brokers for marketing purposes.
15.1 jilivoe may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. The "Effective Date" at the top of this document indicates when the current version came into force.
15.2 Where changes are material — meaning they significantly affect your rights or how your data is processed — jilivoe will notify you by email to your registered address and/or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
15.3 Minor updates (such as typographical corrections or clarifications that do not alter the substance of any data processing practice) may be made without prior notice and will take effect upon publication.
15.4 The current version of this Privacy Policy is always available on the Platform. We encourage you to review it periodically. Your continued use of the Platform after the effective date of any revision constitutes acknowledgment of the updated Policy.
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or jilivoe's data practices, please contact our Data Protection Officer:
16.2 jilivoe will acknowledge data subject requests within five (5) business days and will respond substantively within thirty (30) calendar days of receipt of all necessary information.
16.3 Complaints to the National Privacy Commission. If you are not satisfied with jilivoe's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the competent supervisory authority for data protection matters in the Philippines.
This Privacy Policy was last reviewed and updated on 1 January 2026. Previous versions are available on request from jilivoe's Data Protection Officer.
jilivoe is PAGCOR-regulated, Data Privacy Act compliant, and built for Filipino players who value both great gaming and genuine data security.
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